Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 6
Registered: ‎01-13-2009
My Device: Not Specified

Your account has been suspended. Please contact the system administrator.

GOOD DAY,

 

I CANOT SET UP MY EMAIL IN MY BB BOLD 9000 PLEASE HELP ME

I ACCESS TO SETUP ME EMAIL THROW SITE AND IT'S TOLD ME

Your account has been suspended. Please contact the system administrator.

 

ANY ONE CAN HELP?

 

Trusted Contributor
Posts: 226
Registered: ‎12-18-2008
My Device: All of them

Re: Your account has been suspended. Please contact the system administrator.

Have you tried contacting your system administrator like the message suggests?
==============================
Be alert!
.. The world needs more lerts.

If someone has helped answer your problem, or you think their post is useful, why not hit the green KUDOS button to thank them?
New Contributor
Posts: 6
Registered: ‎01-13-2009
My Device: Not Specified

Re: Your account has been suspended. Please contact the system administrator.

yeah but they can't know what's the problem

 

i bout the phone from amazon.com and i can't set up me email !!

 

please advice

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Your account has been suspended. Please contact the system administrator.

And you have a blackberry data plan with your carrier?

For example if you have your line with Tmobile, you bought your device on Amazon, the device is unlocked?

If your device was activated on the ATT network (for example), the first thing you need is ATT release the pin number of your device.

Call first the person sold the phone and ask to release the pin number, after this call your carrier and ask for a blackberry Data Plan, register the device, and you are fine to setup mails and much more.

If you need something more, ask. 

--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
New Contributor
Posts: 6
Registered: ‎01-13-2009
My Device: Not Specified

Re: Your account has been suspended. Please contact the system administrator.

Good Day,

 

i called the seller and he told me to return it to me? really i was tired to fix this problem  with no solution

i will return the deivce to him

 

thanks alot

 

 

 

 

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Your account has been suspended. Please contact the system administrator.

ok, cool
--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
Highlighted
Contributor
Posts: 13
Registered: ‎01-18-2009
My Device: Torch 9800
My Carrier: Telstra

Re: Your account has been suspended. Please contact the system administrator.

Hi,
 
The error “Account suspended.  Please contact your system administrator” is caused by your carrier having your account suspended.  This suspension can occur for a number of reasons:
 
1. If you have changed from BIS to BES some carriers block any further access to BIS (others allow BIS and BES to function)
2. Some carriers have a automated "data wash" process that detects that you have a BES plan so it locks your BIS access
3. An error has occurred on the carriers\RIM system and the account has been incorrectly suspended.
 
All you need to do is call your carrier and request that the change your BIS account status from Suspended to Active.
 
Thanks,
 
Gary Cutri
BlackBerry Support Forums - Asia Pacific 

 

www.blackberryforums.com.au