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Posts: 1
Registered: ‎02-17-2014
My Device: blackberry bold 9700
My Carrier: at&T

Zero MEP code left

[ Edited ]

I have a blackberry 9700 and all the mep tries there use up can u help me fix it please

 

 

 

 

 

Subject Title edited to reflect new topic.

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Zero MEP code left

[ Edited ]

romarioross wrote:

I have a blackberry 9700 and all the mep tries there use up can u help me fix it please

 


After the ten attempts have been used, you must get RIM to unlock the device.

There are three routes, and only three, to achieve this.

* Purchase a MEP unlock code from a MEP unlocking vendor on the internet. Be wise and make sure you purchase from one with a good reputation and with good reviews and feedback.

* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).

Make sense? Good luck.

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