11-23-2012 03:23 PM
Can the blackberry desktop manager software remotely wipe out all data
and reset it to factory settings ?
I have bb curve 8530 and I have no information on what software update exactly is the desktop manager .
I lost my phone and it contained many personal information on it.
The thief wil soon unlock my phone and browse thru everything
11-26-2012 10:42 AM
Hello raeginea and welcome to the BlackBerry® Support Community Forums.
The BlackBerry® Desktop Software does not have a remote option to delete user data from a lost BlackBerry® smartphone.
Did you happen to have installed and activated the BlackBerry® Protect™ app?
If not, it would be advised you contact your mobile network provider as well as the local authorities to report your missing device.
Hope this helps to answer your question.