04-19-2013 06:50 AM
Welcome to BlackBerry Support Forums
How did you performed this Update ! By using BlackBerry Desktop Software or Over the Air device software update .
Have you tried a battery pull restart , if not then please try it first .
let us know.
04-19-2013 07:08 AM
Hi and welcome to the forums!
Use the attached link to download the correct device OS for your Torch 9800 and desktop software if needed.