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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-24-2012
My Device: torch 9800
My Carrier: zantel tanzania

account suspended or deactivated

hi, i recently bought a second hand mobile.. but it has a problem.. when i connect to blackberry internet service plan i succed but my service status says blackberry internet service not conected.. i am able to use blackberry messenger but other application that requires internet service do not work.. and when i try to register my phone at zantel.blackberry.com it says your account is either suspended or deactivated.. can you please unsuspend me? thank you

Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: account suspended or deactivated

You need to contact Zantel directly. This is a user-to-user forum as you should have been warned when you signed up. 

Posts: 94,749
Likes: 24,446
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: account suspended or deactivated

blackarabian wrote:

 can you please unsuspend me? thank you

It sounds like you've purchased a device which might have been reported lost or stolen.


No one here can fix that, we're uses just like you, not RIM employees.


You need to try to get your money back from the seller, as they sold you a non-working device.


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