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04-15-2013 04:20 AM
i have tried, several times, to add a bikerider.com email account (from mail.com syndication) to my pearl, but so far unsucceeded
any instructions i found in this support forum and from others web pages just didn't work
anyone can help?
ps: i've had another 3 email accounts (from yahoo, gmail and blackberry) which already integrated and works fine
04-15-2013 06:35 PM
04-16-2013 07:20 AM
these are what i have tried (about 5 times each):
the first two always ended with “update failed” and the last one ended with “an error occurred during email account validation please check the information ...... (i forgot the rest)” followed with email from telkomsel.blackberry.com suggesting me to visit the online help on the BlackBerry Internet Service site
is my email account accessible via mobile browser? it’s accessible via bb internet browser, don’t know about iPhone or Android browser because I don’t have any
04-16-2013 09:14 AM
Thank you, those details help tremendously.
OK...you have not used Advanced Integration yet. What those various things do is, after you provide your email address and password, they try to obtain from your mail server the necessary settings to configure correctly. Some servers respond (this is all in the background, you don't see it happening) with the correct information and things are then configured properly. Other servers do not respond correctly, and the configuration attempt fails...as is the case for you.
For those that do not respond correctly, you must use the Advanced Configuration method and provide the necessary parameters manually. You do this via this KB:
You might have to try a couple of variations, and I always find it easiest to use the carrier BIS website from a PC/browser to accomplish this. You are attempting to force a failure on the initial userid/password that you provide for your email account so as to force a second appearance of that same screen, but with an added tic box for providing settings manually (which you need to tic). You might need to provide a valid email address, but an invalid password, or perhaps some other combination in order to get that tic box to appear for you.