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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎06-08-2009
My Device: Not Specified

add menu item not found

Hi! so im new with this whole BB World and im kindda one step behind with my phone, I think the phone is always wining!

I recently download a new app for my phone but when I tried to run it, it says

"Symbol Application menu item Repository.add Menu Item not found"

and I reallyyyy dont know what to do??

Can you tell me in "i'm a bit stupid so go easy on me" language please



Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: add menu item not found

please tell us the name of the application.

I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.

Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.

Please tell us if it works for you.

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