06-30-2008 05:01 PM
I am a fairly new Curve user, so still getting the hang of it. Just started getting a weird message within my address book. I will go into an entry, make some minor changes (say add an additional phone number), and then when I go to save I get the following: "Addresses updsated externally. Changes will be lost and the viewer closed." Sometimes the changes made stick, sometimes not. But the viewer does not close. I have also gotten another message after this one referring to null point . . . sorry wasn't able to get that one written down.
07-02-2008 11:07 PM
Thanks for the info. The link you gave had three possibilities. 1-Content Protection on, 2-Database on the BB is corrupt, and 3-BB data is corrupt.
I don't have my content protection on.
Part of the resolution for #2 states how to clear the Address Book database. When I try this, I get an error message that the data isn't recognized by the device. So I can't complete #2.
#3 for me, since I'm not that tech savy but willing to try, is a last resort as it is basically backing up the data, then deleting all the data on my BB, then restoring the data from the computer. But if I do that, won't the corruption be contained within the backup?
BTW, I have BB software v18.104.22.168. Should I contact my carrier?