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Contributor
Posts: 10
Registered: ‎04-24-2012
My Device: Torch 9810
My Carrier: mtn
Accepted Solution

advanced ram optimizer-pro error license key message

Hi all

After purchase I received an error message so I did not receive my license key and the app was not installed.

How do I obtain the license key now and install?

Assistance please !!
App in question - Advanced Ram Optimizer-pro
Contributor
Posts: 10
Registered: ‎04-24-2012
My Device: Torch 9810
My Carrier: mtn

Re: advanced ram optimizer-pro error license key message

I have my purchase receipt only
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: advanced ram optimizer-pro error license key message

Hello,

 

If the App was not from AppWorld, then you need to seek assistance from the place you purchased the app. But, if the App was purchased via AppWorld, then I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

 

The purchased app should now show as uninstalled, and you should be able to install it from there.

  • KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone

For more registration key information, see this KB:

  • KB18646 How to locate and enter the license key for an application purchased through BlackBerry App World

 

Hopefully it'll work for you! Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 10
Registered: ‎04-24-2012
My Device: Torch 9810
My Carrier: mtn

Re: advanced ram optimizer-pro error license key message

Hi

 

Thanks man you just gave me execellent assistance !! You a star !! It worked the first time i tried.  The app is installed and licensed now.

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: advanced ram optimizer-pro error license key message

Excellent..you are most welcome...enjoy!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................