01-15-2013 07:22 AM
Solved! Go to Solution.
01-15-2013 10:52 AM
If the App was not from AppWorld, then you need to seek assistance from the place you purchased the app. But, if the App was purchased via AppWorld, then I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
The purchased app should now show as uninstalled, and you should be able to install it from there.
For more registration key information, see this KB:
Hopefully it'll work for you! Good luck and let us know!
01-15-2013 11:50 AM