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New Contributor
Posts: 9
Registered: ‎07-10-2013
My Device: torch 9860
My Carrier: airtel

Re: after restart(reset) its hang on main screen

But its shows there is no blackberry device software update available.then how can i reload my os
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: after restart(reset) its hang on main screen

Hi there,

 

 

Restart your PC , Your PC must have an active Internet Connection.

 

While following the KB , Once you Click on Update > If No updates are available for your device model then within that Screen you'll be offered an Option " View Other Version " Click on it . It will show you available versions. You can choose anyone to reload your device software.

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New Contributor
Posts: 9
Registered: ‎07-10-2013
My Device: torch 9860
My Carrier: airtel

Re: after restart(reset) its hang on main screen

My phone does not start and i want reinstall os but its not connect to the desktop  software..now how can i reload my os plz help me out
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: after restart(reset) its hang on main screen

Hi there 

 

Have you followed KB10144  ? Desktop Software still don't recognize your BlackBerry ?

 

 

Then you can try this KB article :

 

KB27956 :  How to recover a BlackBerry smartphone from any state

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Member
Posts: 1
Registered: ‎07-16-2014
My Device: Torch 9860
My Carrier: Vodafone

Re: after restart(reset) its hang on main screen

Hi I am also having the same problem How we can press escape key its Torch 9860 completely touch phone..