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New Contributor
Posts: 2
Registered: ‎11-29-2012
My Device: Bold - 9790
My Carrier: Viva

after updating my 9790 , it won't charge

Hi Smiley Happy

I updated my blackberry 9790 software to 7.1.0 bundle 2039 .. Since then it will not charge easily .. I saw some people had the same problem but with no response at all ... What can I do? Should I go back to the previous update or is there any solution?
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: after updating my 9790 , it won't charge

Hello The_Departed,

 

Welcome to the BlackBerry Support Community.

 

Can you please provide more details regarding the issue with charging your BlackBerry® Bold™ 9790 smartphone after updating your BlackBerry® Device Software?

 

What happens when you attempt the charging process specifically? Have you tried using different cables and charging sources?

 

Thank you.


-FB


 


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New Contributor
Posts: 2
Registered: ‎11-29-2012
My Device: Bold - 9790
My Carrier: Viva

Re: after updating my 9790 , it won't charge

Yes I tried different chargers (pc or electric cables) and different batteries .
Also no problem with the usb port at all !
When I plug the charger it does not show the yellow sign that indicates it is charging on the battery on the screen , it shows the other one the black sign if you have not seen it I can upload a screenshot but I think you're familiar with it .

The problem started exactly after updating my software !

Thanks for the reply
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: after updating my 9790 , it won't charge

Thank you for the update. At this stage I suggest that you contact your point of sale for options.

 

 


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


Visitor
Posts: 1
Registered: ‎12-17-2012
My Device: 9790
My Carrier: Vodafone

Re: after updating my 9790 , it won't charge

Hey, im goin through the same scene. Arose after upgrading my 9790 OS.

Other thingz work perfect. Its only when i try to charge through a USB cable, or in that case, also cant connect to the PC, for data transfer n stuff..... pls help.....