Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎04-16-2014
My Device: 9360
My Carrier: orange

all contacts lost on backup. replaced with emails addresses from macbook

Today i backed up my BB to my macbook. I selected full back up as usual, only when i checked the macbook, the contacts from my phone hadn't copied over. 

So, i looked on support which said i should select contacts on my phone , choose options and then switch off wireless synchronisation and try again , with USB again.

I did this. Now strangely all my phone numbers have vanished from my phone and have been replaced with email contacts from my macbook. All numbers- gone.

i tried then to go to restore on macbook again, using BB software desktop thingy it will allow me to back up everything  apart from my contacts which is greyed out.


Can someone please help. Ive got 10 years worth of phone numbers on that phone and ive lost every single one.

Is there any way to get them back?

Whats happened?