11-20-2012 07:08 AM
11-22-2012 09:04 AM
Hi muttolib ,
Welcome to the BlackBerry Support Community.
Regarding your media files, could you please try removing and reinserting both your battery and your media card and testing again to see if that helps?
To help with your virtual keyboard, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure both issues have been resolved before restoring any data from your backup file.
Hope this helps.
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