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New Contributor
Posts: 2
Registered: ‎09-20-2013
My Device: Curve 9300 bundle 6.0 2921
My Carrier: Bell Mobility

am able to send pics and videos but cannot receive - no notification of anything coming at all

I am with Bell Mobility and they have exhausted all options and say the problem is with my phone - can anyone help?

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: am able to send pics and videos but cannot receive - no notification of anything coming at all

Hi and Welcome to the Community!

Please start by telling us what method is being used to make these attempts? SMS? MMS? BBM? WhatsApp? Something else? Only by truly understanding your situation will we be able to perhaps give you useful guidance, and so far from what you've provided, that understanding has not been attained.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎09-20-2013
My Device: Curve 9300 bundle 6.0 2921
My Carrier: Bell Mobility

Re: am able to send pics and videos but cannot receive - no notification of anything coming at all

Thankyou, I am using MMS mode.

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: am able to send pics and videos but cannot receive - no notification of anything coming at all

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books (pre-BB10 devices only)

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should escalate with your mobile service provider for formal support, including perhaps formal escalation to BlackBerry if that is needed. All of your services are provided by your mobile service provider, which makes them also responsible for your formal service-related support. If you are paying them for these services, then they need to determine how to deliver them to you.

 

Of course, if you didn't also purchase your device from them, then it can get trickier...refer:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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