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New Member
Posts: 1
Registered: ‎07-24-2011
My Device: blackberry style
My Carrier: sprint

an annoying black clock thing keeps popping up on my screen

since this morning a black clock thing has been popping up on my screen i cant even use my phone because it wont go away or it will than itll pop aup again a couple seconds later plz i need help ASAP if i cant fix this then im never buying a blackberry again if any1 has resolved this problem plz reply back thank you.

Hall of Famer III
Posts: 57,242
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: an annoying black clock thing keeps popping up on my screen

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎05-14-2012
My Device: 9670 style
My Carrier: sprint

Re: an annoying black clock thing keeps popping up on my screen

Tried that it don't work on mine what else can I do? I'm on the road a lot and require my gps and it slows me down a lot cause of this
New Contributor
Posts: 2
Registered: ‎05-14-2012
My Device: 9670 style
My Carrier: sprint

Re: an annoying black clock thing keeps popping up on my screen

I got 9670 and lots of timesa black clock appears and I can't do a thing until it goes away heard that if I back up my phone and do a memory wipe and reload It should quit is this true and how's that done? I've done a battery pull and that don't work
Hall of Famer III
Posts: 57,242
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: an annoying black clock thing keeps popping up on my screen

This spinning clock is indeed an indicator of performance issues. Sometimes, it will display for a while as it cleans things up and then go away. Other times, it can be persistent if things have gotten really bad. If the battery pull does not clear it and it remains persistent, then a wipe/reload might cure it...and there are several different methods of that.

 

One question, though, first...do you have Memory Cleaning active? If so, shut it off and see if that helps.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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