07-19-2012 10:39 AM
Solved! Go to Solution.
07-19-2012 12:16 PM
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
That said, since you've been experiencing this for such a long time, I am hopeful that you've already tried this, to no avail...but, if so, please then confirm. Also list out exactly all other things you've already tried...it is much more effective and efficient if we avoid redundant advice of things you've already attempted.
07-19-2012 12:36 PM
07-19-2012 12:44 PM
OK...then I recommend a clean OS reload...
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Further, there is a variation on this that you might want to try...
If the behavior presents no matter what, then you can deduce a hardware level issue, for which warranty evaluation and service would be your next step. You would seek that from your original place of purchase, your mobile service provider, or an authorized service center -- it varies by region, but you should have received, at time of purchase, instructions as to your warranty coverage and execution methods.
07-19-2012 02:42 PM
In an OS reload, you lose everything...hence, backup/restore is also necessary:
The actual SmartPhone database backup/restore may be offered as part of the OS reload process...if so, do not defeat that (but, to be safe, take a full manual backup before and store that backup file safely on your computer).
For the BBM contacts, those are not necessarily part of the database backup...hence the separate procedure there. Whenever I do an OS reload, I always backup my BBM contacts to my Media Card before I start the reload process...and then, after the process is complete, restore them from that.
07-19-2012 03:07 PM
07-19-2012 03:56 PM - edited 07-19-2012 03:58 PM
No...those are different processes. The Security wipe removes all 3rd party apps and all data, but leaves the OS intact (with any corruption likewise intact, if it's there). The restore only touches data, restoring it to the state it was when the backup was taken -- it likewise does not touch the OS itself.