05-16-2012 09:03 PM
I have had this error message on my Curve 8520.
What solutions are there besides wipping the data on the device.
Is there a way to backup the data before erasing all the data?
I have looked into these solutions:
The solution using JL_Cmder/javaloader its not working as I have XP64 and OS X.
Desktop manager does not recognize the device and/or freezes. Hence I am unable to do a backup.
05-17-2012 11:33 AM
Hi and Welcome to the Community!
Here is the official RIM KB on that error:
Please prepare yourself...it is entirely possible that the data on your BB is already gone...hence, taking a backup now would be useless. You might, however, have luck booting it into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Failing that, you OS may have been corrupted, and only a clean OS reload can cure that. At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for each model. Please use those as reference as you proceed.
From a PC, you should be able to install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure. Note further that this procedure bypasses the Desktop Software.
You also can attempt to use the BBSAK utility (BBSAK.ORG)...that can allow you, from a PC, to cleanly wipe and reload your BB OS.
Good luck and let us know!
05-21-2012 11:26 AM
Hmmm..."BBM ID"...hmmm. Well, BBM technically functions via the device PIN, and each device has a unique PIN. So, I think the answer would be no. But, the Device Switch Wizard I thought was designed to help with shifting your BBM services over to a new device, including altering your PIN link with all of your BBM contacts. I don't, however, know for sure if it will accomplish that if you can't boot the old device properly so as to attach it to the Desktop Software and then run the Device Switch Wizard.
I do know that, on the new device, you can log into your existing BB ID account and that will shift many things to the new BB...but I honestly don't know if it helps with BBM contacts or not.
05-25-2012 10:09 PM
Does safe mode really exists? Its not possible that after all this time I stil haven not managed to boot into safe mode.
I followed the instructions on
to the letter.