04-25-2013 02:35 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
04-28-2013 09:23 AM
Well, from the extensive information provided in that KB (along with those it links to), that is rather a sparse response...from your response, I really cannot tell what exactly, from the KB, you have actually tried. I can guess that you tried to use the Desktop Software to perhaps attempt to reload your OS onto your BB, but that is just a guess. I can't tell what version of the Desktop Software you are using, I can't tell where exactly in the process this happens, I can't tell if you've also installed to your PC your BB OS package, etc. etc. etc. I cannot properly understand anything from your post, only make guesses.
So, here are my guesses in response: