12-13-2012 11:40 AM
hi tried to download a1 christmas snow theme for my blackberry curve for the amount of R6 as stated. immediately after entering credit card details, an sms came through from my credit card of an amount of R8.72 that was deducted. then app world threw out an error message id: 3300. i need help to get this app now that i have already paid for - as well as paying R2.72 more than it was advertised for!!!!
12-13-2012 12:12 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Otherwise, I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you!
Good luck and let us know!
12-13-2012 12:50 PM
12-13-2012 12:52 PM
Hmmm...OK then please try a hard reset: With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
In addition, you can try this sequence:
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.