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Visitor
Posts: 1
Registered: ‎09-08-2013
My Device: torch 9810
My Carrier: entrepreneur

app world can not be opened, the current version can not be upgraded

[ Edited ]

Hello sir,I want to ask,why blackberry world in my 9810 could not be opened,when I go there is always a message " upgrade your current version" , but every time I upgrade always error,help me please.. thank you.

Hall of Famer III
Posts: 58,460
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: app world can not be opened, the current version can not be upgraded

Hi and Welcome to the Community!!

 

Please try this sequence:


1) Remove both AppWorld and the Identity app from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld (during which it should install also the Identity app)

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

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