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New Contributor
Posts: 3
Registered: ‎10-27-2011
My Device: BlackBerry Bold 9900
My Carrier: O2

app world: 'data service is not operational'

when i try to open my blackberry app world, a message comes up saying 

"the data service is not operational"

.............

i have wifi, but i only have SOS signal.. but even when i did have 1 or 2 bars of signal it still didn't open?!

 

please can someone tell me how to fix this!!?!

 

Thankyou x

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: app world: 'data service is not operational'

Hi and welcome to the forums!

 

"In BlackBerry App World™ 2.0 or later, an active Mobile Data Network is required to access the application for the reason that BlackBerry App World will need the mobile country codes (MCC) to function on the wireless service provider's network. A Wi-Fi only network does not supply the MCC information. This is an expected behavior."

Thanks,

 

Bifocals


KB23854 "A data plan is required to use this feature" sometimes appears in BlackBerry App World

 


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New Contributor
Posts: 3
Registered: ‎10-27-2011
My Device: BlackBerry Bold 9900
My Carrier: O2

Re: app world: 'data service is not operational'

Thanks! So I need to have signal or mobile network or whatever for it to work??
Hall of Famer III
Posts: 57,537
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: app world: 'data service is not operational'

That is correct.


Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 2
Registered: ‎01-29-2012
My Device: Torch 9810
My Carrier: T-Mobile

Re: app world: 'data service is not operational'

Ok but how I can be sure that actually my data transfer charges are zero? In my previous Samsung I had the box to tick which said that if WiFi is available than data transfer is only conducted by WiFi even if the Data services of provider are ON. I am afraid  that some pages could still trick you into pulling Data over much more expensive provider service not free WiFi hot spot.

New Contributor
Posts: 2
Registered: ‎01-29-2012
My Device: Torch 9810
My Carrier: T-Mobile

Re: app world: 'data service is not operational'

Sorry I know it is old post by issue remains...