12-10-2012 10:18 AM
Please help. My phone is blackberry 9360. I could not open my app world since it says this data is not operational. I could not download anything. Please help thanks.
PS. tried restarting the phone already.
12-10-2012 10:58 AM
Is that the exact and complete error message? When I search the public KBs for "data is not operational", I find nothing useful. For quicker results for you, you can search the public KBs:
Thanks and let us know!
12-11-2012 11:01 AM
OK...good...but, did you find anything useful when you searched the public KBs?
12-11-2012 05:05 PM
OK...then I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.