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New Member
Posts: 1
Registered: ‎11-12-2013
My Device: curve 9300 3G
My Carrier: yes

app world required latest blackberry id version

To open my App world it says that it requires the latest version of the BlackBerry ID, so I pressed upate but it says the 'Software update was interrupted. Please try again.' So I turned my phone off and pressed update over and over again but nothing happens. My internet connection is great, my bbm and everything else works fine.<br>When I pressed close instead of update, here's what came up, BlackBerry Identity installaton failed. Please try again later. (80002) I also tried taking out the battery and putting it back in?6-7 times but there was no changes in error.
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Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: app world required latest blackberry id version

Hi, I found some info regarding your problem.  Its a bit of reading so, take your time and follow the steps.

 

Hope this can be of some help to you.  Post back if you still have a problem..

 

 

http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/Blackberry-app-world-keeps-sayin...

 

 

VIA |

http://supportforums.blackberry.com/t5/BlackBerry-Storm/Blackberry-identification-installation-faile...

 

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Hello mehul4005,

 

 

Welcome to BlackBerry Support Community Forums

 

 

Please go through this RIM's Knowledge Base regarding the error message you got.Follow those suggestions and see if that helps in resolving your issue :

KB29613 : The error " BlackBerry Identity Installation Failed.Please try again later. ( 80003 ) " is displayed within BlackBerry App World.

 

 

VIA |  Elite II

http://supportforums.blackberry.com/t5/BlackBerry-Storm/Blackberry-identification-installation-faile...

 

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