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New Contributor
Posts: 5
Registered: ‎05-23-2009
My Device: Not Specified

applications all gone---help, please??

Somebody please help me.

i lost all applications on my BB pearl  phone display. Menu button doesn't even work--so, no "hide" or "show all" option. Unable to access phone features. Called tech support and procedure given didn't work.

It'll be greatly appreciated.

Thanks in advance.

Highlighted
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: applications all gone---help, please??

Which procedure are you referring to?
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New Contributor
Posts: 5
Registered: ‎05-23-2009
My Device: Not Specified

Re: applications all gone---help, please??

they told me to remove battery while it's on....and i guess it shld reset itself---didn't work.

now, i get a message "app error 523"/reset---when i click ok, it shuts off but still apps aren't

there. they gave me a link (tutorial)---tried backup and restore but too scared to do the rest.

in the first place, i don't where/how to start.

help please

 

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: applications all gone---help, please??

App Error 523 is pretty severe. Do a search on these forums for 523 and you will find many instructive posts. For instance, this one:

 

http://supportforums.blackberry.com/rim/board/message?board.id=8100&message.id=8819&query.id=187280#...

 

You have much to do in order to recover from this.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: applications all gone---help, please??