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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-22-2010
My Device: Torch 9800
My Carrier: Telus

apps world issues Email is not recognized

Not sure why but I can login on my computer but when I try to download an app it is asking for me email and password. When I try it I get ( Unable to validate the email address and password combo) 


The email has been verified online and its the same password I have been using to login to the website with. Nothing has changed. 


What should I do? 

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: apps world issues Email is not recognized

Hello Its_sean and welcome to the BlackBerry Support Community Forums.


Are you able to log into www.blackberry.com/blackberryid? If not, you need to create an ID.


KB24062 will show you how to get started.





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