04-30-2012 04:58 PM
When I login to Appworld with my playbook connected to PC I get the following message:
Enter Device Password
You have a device password enabled. Enter your BlackBerry device password to continue.
My device is not password enabled, I have made sure of this.
When I enter ANY password it could have been I get this:
Unable To Connect Your Device
You have not entered the correct BlackBerry device password. Try entering your password on your device. You cannot access BlackBerry App World on your computer until you have correctly entered your device password.
I have tried to put a password on the device and try to connect this way but to no avail,
What is going wrong?
PC is Windows 7
Playbook is up to date
Curve Phone connects no problem
Browsers used: Opera and Chrome
Not sure when this started, wasnt happening the first day I got it, I have had it in Dev. mode but that password doesnt work, not in Dev. mode now and NO password is set for the device.
Thanks for any help.
Solved! Go to Solution.
04-30-2012 05:02 PM
Is WiFi available? I'm wondering if it will prompt for a password if you access appworld using a wireless connection.
04-30-2012 05:18 PM
My playbook is connected to the PC, wifi is enabled but its the fact that the device is using USB.
If I use the device (unplugged) it all works fine, no passwords needed on appworld.
Only on USB this happens.
Thanks for responding.
05-01-2012 08:56 PM
OK, on a different computer, WIN7 clean install, IE9 and still happening, not the computer then.
We cant be the only ones having this issue, can we?
05-02-2012 04:21 PM
Do you have the blackberry desktop manager installed / using the latest version?
05-02-2012 06:16 PM - edited 05-02-2012 07:08 PM
I am also having this same problem with a brand new Playbook, right out of the box. Updated, setup BBID on the Playbook (which added the playbook to my devices). Went to my PC, logged into Appworld, and get this message.
05-03-2012 01:41 PM
[quote] Do you have the blackberry desktop manager installed / using the latest version?[/quote]
Yes, just installed, all software up to date, Playbook, BB Desktop Manager, Browsers, Win 7, you name it, all good.
Thanks for the replies so far.
05-03-2012 02:36 PM
Only other thing I can suggest is to contact Playbook support at the number below:
05-03-2012 05:33 PM
It is not possible to download apps on the computer to the playbook, this is the browser/system telling you that it cannot be done!
They are working on this and it will be done in the future!
Thanks for your help and suggestions Wolf359.
And sorry to be the bringer of bad news to the others!