05-06-2013 02:12 PM
Using a blackberry torch 9810 ,I've been experiencing touch screen problems .it works at times , sometimes it jumps like crazy and other times its just totally dead and work t all.
Any assistance in this matter please?
THX in advance .
05-06-2013 06:57 PM
Hi and Welcome to the Community!
Given the intermittent nature of what you've described, your diagnostic steps may be prolonged...
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
05-07-2013 06:06 AM
How do I get the safe mode ? Where do I start ? Via phone?
sdgardne put the link in his post. Here it is in its complete form:
05-09-2013 09:41 AM