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New Contributor
Posts: 2
Registered: ‎10-26-2008
My Device: Not Specified

attachment service

I get "document conversion failure" message when opening any attachments. BBAttachment Service is showing in applications.  Was told at Verizon store (via BB tech support) this may be corrupt...to delete it and then, via Desktop Manager, reload.  However, when I go look oni DM, do not see the AS app.   Is this why I cannot open up attachemtns?   What do I do?  How do I download either to the phone or to the DM Application Loader? 
Developer
Posts: 428
Registered: ‎09-26-2008
My Device: 9000

Re: attachment service

Hi...

 

What documents are you trying to open?

 

H.


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If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards

hmeister
Developer
Posts: 428
Registered: ‎09-26-2008
My Device: 9000

Re: attachment service

[ Edited ]

Hi..

 

Here is the KB article related to your issue...

 

Link one...

Link two...

 

Message Edited by hmeister on 10-26-2008 03:00 PM

+++++++++++++++++++++++++++++++++++++++++++++++++
If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards

hmeister
New Contributor
Posts: 2
Registered: ‎10-26-2008
My Device: Not Specified

Re: attachment service

Thanks fpr your repsonse. Jpgs, Docs, Pdfs....none will open.