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Reply
Regular Contributor
Posts: 59
Registered: ‎02-10-2012
My Device: Bold 9790
My Carrier: Orange

attachments

Cannot understand why my 9790 will not forward email attachments after I have viewed same on my device?  Attachment is a pdf which I opened in Basic Viewer not Docs to Go

Regards
Highlighted
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: attachments

Hey netviber,

 

To better assist you with this I have a couple questions; Can you forward other attachments such as Word docs or .jpegs? And is your BlackBerry® smartphone activated to a BlackBerry® Enterprise Server?

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Regular Contributor
Posts: 59
Registered: ‎02-10-2012
My Device: Bold 9790
My Carrier: Orange

Re: attachments

what is a BB Enterprise Server?

Regards
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: attachments

Hey,

 

 BlackBerry® Enterprise Server is often used with corporate users, what type of email do you have setup on the BlackBerry?

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Regular Contributor
Posts: 59
Registered: ‎02-10-2012
My Device: Bold 9790
My Carrier: Orange

Re: attachments

sorry don't understand any of this (just a user) but I use Office Outlook 2007 as my desktop
Regards
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: attachments

Hey,

 

Go into Options > Enterprise Activation, does it show a activated account?

 

 

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Regular Contributor
Posts: 59
Registered: ‎02-10-2012
My Device: Bold 9790
My Carrier: Orange

Re: attachments

Tabs under Options are Prefs, Mail Setup, Mail Format, Spelling, Other  I have looked at all these and see nothing relating to Enterprise Activation 

Regards
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: attachments

To better assist you I would suggest  contacting your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Regular Contributor
Posts: 59
Registered: ‎02-10-2012
My Device: Bold 9790
My Carrier: Orange

Re: attachments

can you forward me on to BB Technical?

Regards