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New Contributor
Posts: 2
Registered: ‎06-19-2012
My Device: BOLD 9930
My Carrier: VERIZON

audio problems

i cannot hear in the ear piece of my new phone, (9930) the mic is also non-functional. HELP PLZ!

 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: audio problems

Hey boldface,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

To determine if this a software issue or hardware issue, I suggest you perform a clean reload of the device software.  Follow the steps in this KB article and then test the microphone and handset speaker:  www.blackberry.com/btsc/KB11320

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 2
Registered: ‎06-19-2012
My Device: BOLD 9930
My Carrier: VERIZON

Re: audio problems

Thanks, i tried the software reboot and at first the mic was not working with video recorder, but after reboot it started working. But now during voice calls i am still experiencinc the same problem mentioned before. Any other solutions will be appreciated.