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New Contributor
Posts: 5
Registered: ‎07-08-2010
My Device: tour
My Carrier: sprint

automatic deletion of gmail on tour 9630

My gmails are all automatically deleted at random times throughout the day.  This only occurs on the blackberry, not on my computer. Brought device to sprint tech support and they did a hard reset, but problem still occurs. Any suggestions??

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: automatic deletion of gmail on tour 9630

Are you deleting any of the same email on your Gmail web portal?

 

Gmail now has a two-way sync of deletes and read emails. If you delete or read email on your PC, it will mark as read or delete them on your BlackBerry.

 

If you have your 'read' email set to be hidden, then your read emails could be hidden, not deleted.

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New Contributor
Posts: 5
Registered: ‎07-08-2010
My Device: tour
My Carrier: sprint

Re: automatic deletion of gmail on tour 9630

No I am not deleting the emails on the gmail web portal. The emails are being deleted on the blackberry whether they have been read or not read.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: automatic deletion of gmail on tour 9630

Can you give us ANY more information?

 

Anything more?

 

Are you reading the emails on the gmail web portal?

Are you downloading the gmail to an Outlook account on your PC.

 

ALL details help. Thanks.

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New Contributor
Posts: 5
Registered: ‎07-08-2010
My Device: tour
My Carrier: sprint

Re: automatic deletion of gmail on tour 9630

 I am not reading the emails first on the gmail web portal. The emails are automatically deleted on the blackberry (but not on the pc or mac) whether I have read them or not read them.

 

I do not have an outlook account on my pc.

 

I also have an aol account and these emails are not being deleted automatically on the blackberry.

 

This automatic deletion began about a month ago after I downloaded the  updated blackberry software. Sprint has been unable to solve the problem. They did a hard reset which did not help.

 

Interesting fact, I was traveling in France last week and the gmails were not deleted. As soon as I returned home, the automatic deletion began again.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: automatic deletion of gmail on tour 9630

How soon does it delete?

You seen it arrive and it disappears quickly? Or one hour later? Or three days later?

 

You are not reading this mail first ON the BlackBerry?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 5
Registered: ‎07-08-2010
My Device: tour
My Carrier: sprint

Re: automatic deletion of gmail on tour 9630

No, I am not reading the mail first on the blackberry. Whether the mail has been read or unread does not seem to matter. It all gets deleted. I suppose it's every few hours, but I am not quit certain.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: automatic deletion of gmail on tour 9630

 


carynfl wrote:

 It all gets deleted. I suppose it's every few hours, but I am not quit certain.


 

I'm just trying to help narrow down the circunstances here, being a bit more certain will help.

 

So, ALL of your gmail is getting deleted?

In your Messages > Options > General Options > Days to keep messages, what is your setting?

 

When you view your gmail on the web portal, ALL your messages are there, none are being deleted?

 

And any other details would help.

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎07-08-2010
My Device: tour
My Carrier: sprint

Re: automatic deletion of gmail on tour 9630

this is still happening. help!!

 

Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: automatic deletion of gmail on tour 9630

 


carynfl wrote:

this is still happening. help!!

 


 

Hello -- you really need to read and answer the questions that JSanders asks you. Your reply here in no way, shape, or form does that. Please participate in the process and I am sure that he can help you resolve this. But, if you don't participate, you make him guess...and that does no one any good at all.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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