09-08-2012 11:44 AM
09-08-2012 12:30 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
09-08-2012 12:44 PM
09-08-2012 01:23 PM
First try this...
While in Safe Mode, with WiFi OFF, and a strong carrier data network signal, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot (into normal mode)
Now see if the behavior persists...if so, then you would start removing apps (in Safe Mode if necessary) to see if one is causal.
09-08-2012 02:44 PM
09-08-2012 02:55 PM
09-08-2012 03:18 PM
I received both message after step 1 and 2:
step 1 -
The device has been registered to the wireless net"
step 2 -
"From: Activation Server
Information about email account.
The address email@example.com has been setted on the BB device. You'll be able to receive mails within 20 minutes."
I translated both messages from italian, so they may not be like the ones you know, I'm sorry.
I just checked my connection status and it actually says that the BIS is not connected (though it's strange since my data plan should be active ).
My problem is not that Whatsapp (WA) isn't working, cause it actually works, but I think the reboot problem depends on it bacause the only message peer to peer I receive when in safe mode is from that app. I removed the app and rebboted the BB, and I got another peer to peer message, which is not from WA (as it was before) but it was just like the former:
From: Moruti Lefa Lemphane
WhatsApp internal use. You can safely delete this message.
I don't know what to do
09-08-2012 03:24 PM
09-08-2012 03:30 PM
09-08-2012 03:36 PM
So, if BIS is "Not Connected", why WA (and so FB, for example) was working before I deleted it? It's so strange, and it never happened such a thing to me (I owned two BB before this!)
My OS should be 7.1.0 and it says there are no update available.
connection: mobile net
Connection: mobile network (I turned off wifi)
Blackberry Enterprise Server:
Connection: Not connected
Provider: Vodafone it
Is this what you were asking me?