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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-07-2013
My Device: Bold 9780
My Carrier: Vodaphone

backing up bold 9780 to Mac computer

I am trying to back up my bb to mac computer.  When I connect the bb to the computer and I enter the correct passwords the bb says connected to desktop but then the message on screen says "failed to connect to your blackberry device - reconnect your device and try again" - any ideas whether I need to change any setting on bb on mac to allow for connection.  Thank you.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: backing up bold 9780 to Mac computer

Hey MB1963,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Did the BlackBerry Desktop Software ever detect the BlackBerry Bold 9780 smartphone?  Also when the BlackBerry is connected via USB, is it charging?  


Also can you try accessing BlackBerry Desktop Software under a different user account on the Mac?  


I look forward to your reply.





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