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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-03-2010
My Device: Not Specified

backlight of answer, menu, return and end call button won't light up.

Hey guys I'm new to all this stuff and I could really use your help. I love my BB Torch thus far but it seems to me that I have a problem. As stated in the subject of this post, the backlight of the four buttons next to the trackpad won't light up. I need to get it gixed or is it a software issue? The keyboard backlight works just fine. Heeeelp!!!
Guru III
Posts: 32,145
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: backlight of answer, menu, return and end call button won't light up.

With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.


if that does not cure it then you might have an LED that burnt out.


Call you place of purchase to start warranty claim on it.


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