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BlackBerry® OS Smartphones

Regular Contributor
Posts: 61
Registered: ‎04-24-2012
My Device: curve 9300
My Carrier: mobinil

backup doesn't support bbm chat conversations

i used to backup my blackberry curve 9300 regularly. last week, after updating to the latest bbm with talk features, i noticed that when i connect my bb to my laptop and hit the "backup" button, teh backup completes normally, but at the end i get an alert that soem items are not supported by teh back up, which are the opened bbm conversations.

when i closed the 2 conversations i had and backed up again, it backed up without giving me the alert.

before teh altest bbm update, i used to abckup normally with bbm conversations opened without getting any alerts. is this normal? is this related to teh new talk feature that was added to bbm? i mean, did anyone else notice it?

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: backup doesn't support bbm chat conversations

with the new BBM7, I know that the contacts are store in your BBID cloud (BlackBerry ID).

I have no info regarding the conversations.

What is your version of the Desktop Software ?

The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 9
Registered: ‎12-25-2012
My Device: Bold 9930, Playbook

Re: backup doesn't support bbm chat conversations

I seem to have the exact same problem.  Strange.