11-05-2012 03:12 PM
Just restore info from an 8310 to a used 8320. Everything went fine. Trying to update Blackberry software through the desktop program but says there is a backup error and to check that device is connected, which it is. Then I just tried to backup info without updating the software and I get the same error. I really need to be able to back up my phone. I do not use the internet on it at all at this point.
11-05-2012 04:32 PM
Reboot the PC.
Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
Now, connect again to USB cable to the PC and run the BlackBerry Desktop Software > Backup.
You might also try using the USB cable to connected to another main rear USB port on the PC, not a front USB and not a USB hub.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code