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New Contributor
Posts: 3
Registered: ‎04-11-2013
My Device: torch 9810
My Carrier: 3139803112
Accepted Solution

backup from z10

Hey guys,

 

I hope you can help with this. I got a new z10 and cracked the screen within my fist week and rendered useless but i can still plug it in the computer. is there a way to restore my blackberry torch 9810 with the information my z10 has stored like textmessages and notifications?

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: backup from z10

Hello jerry101927

 

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

The BlackBerry 10 backup can not be restored on BlackBerry 7 devices.

 

Let me know if you have any more questions.

 

Cheers.

 

 

-SR

 

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New Contributor
Posts: 3
Registered: ‎04-11-2013
My Device: torch 9810
My Carrier: 3139803112

Re: backup from z10

Thank you for your time! As far as my z10, is there any warranty that could replace my broken screen?
New Contributor
Posts: 3
Registered: ‎04-02-2013
My Device: Z10
My Carrier: AT&T

Re: backup from z10

With my Bold I used to include my BB backups when I backed up my laptop to an external drive.

But with my Z10 I can't find where on my laptop the BB backups are sent on my laptop.  

 

Can you direct me to where my Z10 backups are?

 

Thanks for your help.