Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Contributor
Posts: 15
Registered: ‎11-19-2008
My Device: Not Specified

backup issue

Hi,

 

As i m taking BACKUP on my laptop using desktop manager, m getting error " ERROR BACKING UP DATABASE(S).

 

Pls cnfm how can i take backup.

 

Thnx

 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: backup issue

Hi and welcome to the forums!

Clear the database.

Thanks,


Bifocals


http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB16280&sliceId=1&docTy...
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Contributor
Posts: 15
Registered: ‎11-19-2008
My Device: Not Specified

Re: backup issue

Hi

 

As per ur detls, i chk thatlink & got below

 

 

Resolution
Complete the following steps to resolve the issue:
  1. Record the name of the database that you were trying to back up.
  2. In the error message window, click Cancel.
  3. In BlackBerry Desktop Manager, click Backup and Restore.
  4. Click Advanced.
  5. In the Device databases section, select the database and click the Clear button.
  6. Click OK in the warning window.
  7. Click Close.

If i do this then loose my all data, even contacts.

 

 

Highlighted
Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: backup issue

Nop, all the data is in your Outlook
--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.