08-17-2013 10:44 PM
hi i have backed up successfully, what i would lke to know for when i restore is what is the difference between "address book" which has 313 contacts and "address book - all" which has 465 contacts, i wonder if one is my hone contacts and the other includes my email contacts, which will be important when i change work, thanks
08-19-2013 11:57 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
This is caused by having multiple address books on the BlackBerry smartphone. This can also cause syncrhonization issues, I would suggest following the steps in this KB article to make address book number the same as address book all: www.blackberry.com/btsc/KB19704
Let me know if you have any more questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!