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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-17-2013
My Device: blackberry bold 9900
My Carrier: telstra

backup software, difference between "address book" and "address book - all"

hi i have backed up successfully, what i would lke to know for when i restore is what is the difference between "address book" which has 313 contacts and "address book - all" which has 465 contacts, i wonder if one is my hone contacts and the other includes my email contacts, which will be important when i change work, thanks

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: backup software, difference between "address book" and "address book - all"

Hey sheepshead,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


This is caused by having multiple address books on the BlackBerry smartphone.  This can also cause syncrhonization issues, I would suggest following the steps in this KB article to make address book number the same as address book all: www.blackberry.com/btsc/KB19704


Let me know if you have any more questions.





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