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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-11-2012
My Device: Blackberry Tourch 9600
My Carrier: Tesco

balackberry id error

right so i tried to get the new bbm and stuff, i guessed my password but i guessed it 10times >.<

and then it said try again in 15mins, so i reset my phone 15mins later and it came up with the same thing

when i go on bbm it says "cannot set up bbm ------------ an error occurred with blackberry id"

any ideas on how to fix it? ive tried resetting and stuff but yeah, god knows if this is the right place but heyy, thanks <3

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: balackberry id error

Hi yuxin,


Welcome to the BlackBerry Support Community.

Which model of BlackBerry smartphone do you have and what version of BlackBerry Device Software do you currently have installed? This KB article should help you check. "How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone" http://bbry.lv/GExvOY





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