12-11-2012 05:34 PM
right so i tried to get the new bbm and stuff, i guessed my password but i guessed it 10times >.<
and then it said try again in 15mins, so i reset my phone 15mins later and it came up with the same thing
when i go on bbm it says "cannot set up bbm ------------ an error occurred with blackberry id"
any ideas on how to fix it? ive tried resetting and stuff but yeah, god knows if this is the right place but heyy, thanks <3
12-19-2012 12:30 PM
Welcome to the BlackBerry Support Community.
Which model of BlackBerry smartphone do you have and what version of BlackBerry Device Software do you currently have installed? This KB article should help you check. "How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone" http://bbry.lv/GExvOY
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