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Contributor
Posts: 19
Registered: ‎05-21-2009
My Device: Not Specified

barnes&noble app

I downloaded the Barnes & Noble eReader app for the blackberry.

 

The app downloaded and installed correctly.   BUT now the app won't open.

 

It starts opening and then crashes.    What do I need to do to make it work?

 

 

Hall of Famer III
Posts: 57,545
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: barnes&noble app

Hi there!

 

Did you obtain it through AppWorld or separately?

 

Check Compatibility Mode -- if it is on, turn it off...if it is off, turn it on.

 

Hard battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

Contact the developer for assistance.

 

Hope something there is helpful.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 19
Registered: ‎05-21-2009
My Device: Not Specified

Re: barnes&noble app

The Barnes and Noble eReader app can only be  downloaded directly from B&N.   It is not available on App World. 

 

I changed the compatibility setting for the Barnes and Noble eReader app from disabled to enabled.  I then did a hard reboot.

This is definitely not a memory problem since I checked the available free memory.

 

It still does not work.   When I click on the BN icon,  the keyboard appears and then disappears. 

 

 

Highlighted
Hall of Famer III
Posts: 57,545
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: barnes&noble app

In that case, you need to contact B&N support as there is something about the app that is not compatible with your BB...


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................