12-03-2012 12:56 PM
last week I was offered as I am frequently an app for my Torch called "Battery Boost". When I went thru the typical "buying" process I recieved a message "license failed". & then Within seconds I was billed. So assuming things are normal and typical I contacted Empower (Software) the developer & told them to please fix this. I was greeted w/ a messgae that they have a spam problem & given a route to a webpage for w/in 24 hour support! Well that was about 10 days ago. No supoort -no ticket -no nothing. SO I tried contacting BB who actually sent me the offer of this fine product to an equally non-response. Anybody know what "license failed" means. It just unceremoniously appeared & dissapeared with charges! for the priveldge of reading the message. & how do I remove the charges?
I go thru periods of relative successs using this phone followed by famine & flood. I typically feel that the only people in the store are at my service provider who provided me w/this device. But I now am assured of the failure of some of the modern conveniences I chose to add to the device. ie Waveroom -looses connection to the wifi network vectir - when screen darkens discinnects requires turning off & on phone to reconnect - which works sometimes. & now battery boost. The report as we begin the 2nd month of year 2 of BB ownership
12-03-2012 01:12 PM
One problem at a time...let's deal with your AppWorld purchase issue. I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! If not, you may indeed need to wait for Empower to resolve this...if they have an issue with licensing through AppWorld, it is their responsibility to fix it...the end user really has no position in that resolution (I know, you are affected by it...but the root issue is one between RIM and Empower).
As for a refund, you would request that by contacting your mobile service provider...they are responsible for all of your formal support, and would escalate you into RIM AW support for that matter.
Good luck and let us know!