04-05-2011 01:36 PM
New battery charged to about 60%. Downloaded and installed BB Protect. Reboot BB - get battery icon with RED X. Searched and tried several things - remove battery & reinstall - no joy. Plug into charger - can't get rid of red x - held red phone icon to turn off - no joy. Have spare battery at home but wonder if bb protect install could have done something?
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04-05-2011 01:53 PM
Installing BB Protect shouldn't have horked your battery at all.
What happens if you leave the device connected to the charger for an hour or two? Have you tried that to see if the X goes away after a time?
04-05-2011 05:54 PM
Let's make sure we cover every base regarding charging.
When you charge your phone, use the wall charger instead of a USB or car charger.
04-05-2011 06:14 PM
Had it plugged into a USB port for 4 hrs - still red X - just plugged it into the wall charger - will wait a bit. Going home in 1 1/2 hours and I have original battery there. Will try it.
Is it possible the battery just went bad or might it be the phone? Only had it since mid January.
Decided to try an aftermarket battery - replaced the original with this one and charged it - no problems. Today it showed 60% - downloaded & installed BB protect - rebooted - red X.
I'm hoping it's just a flake battery.
04-05-2011 08:27 PM
It might be worth it to take it to your carrier and explain the situation. Tell them what you read in this thread and that nothing is working. I can't see them giving just a battery, so maybe they'll replace the whole phone. One word of warning, though.......if you're going to take it back to them, do a back-up via Desktop Manager beforehand.
07-13-2011 12:57 PM
I am having the same thing happen with a blackberry that I just bought off the internet. They said that it is the battery and are sending me a new battery... Hoping this will fix the problem. At least I have 30 days to send the phone back but I have had the phone plug in through the wall and my computer just to see if it was the charge port and its connecting to the computer but still have the battery with the red x on the phone.
07-19-2013 12:02 AM