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New Member
Posts: 1
Registered: ‎06-18-2008
My Device: Not Specified

battery icon with a red line

Hi

 

my curve has stopped working. on the screen there is a battery icon with a red line through it. have tried taking the battery out and putting it back in with no luck. any ideas ?  

New Member
Posts: 1
Registered: ‎06-21-2008
My Device: Not Specified

Re: battery icon with a red line

I have the same problem as you. Have you fixed yours? How?

 

I called my wireless provider's blackberry support and they told me that this means that the battery does not enough charge to power up the phone. I plug in the travel charger (which is verifed working) and doesn't charge it.

 

My blackberry is 3 months old and still in perfect phisical condition. It doesn't have a single scratch and i'm already having trouble with it.

 

Please let me know if you were able to fix it. Thanks.

Regular Contributor
Posts: 66
Registered: ‎06-21-2008
My Device: Not Specified

Re: battery icon with a red line

this indication normaly means the battery has Defected, trying bringing it in to your Providers Store ( like a Telus store ) they should have a battery or somthing they can test it with.
Contributor
Posts: 25
Registered: ‎09-28-2008
My Device: 8800

Re: battery icon with a red line

I am having the same problem with a Curve that I am rebuilding for my wife ( I have 2 brand new batteries that are fully charged) and still get this icon. I even changed the connection in the chassis and still get it. ( both batteries work fine in my other curve)

 

Hopefully someone out there has a solution to this problem?

keswan
Tech Assistant
Smith International
Two to the body, One to the head
We prefer them alive
But, We'll take them dead
New Member
Posts: 1
Registered: ‎11-08-2008
My Device: Not Specified

Re: battery icon with a red line

I took my device to a store and they told me it was not the battery, but the device was bad.  Instead of purchasing a new one I did some troubleshooting.  Turns out it looks like a software issue.

 

Try a soft reset by holding down Alt + Cap + Delete for about ten seconds.  The device should power off.  Remove the battery and then put it back in.  When I did this the device rebooted and works fine now. 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: battery icon with a red line

[ Edited ]

Hi ARHALL and welcome to the forums!

 

I would go to my local carrier shop and see if you can reboot with a borrowed battery, Make sure it is for your

model or series. If you can reboot, buy a battery, if not, you will have to reload the device OS. In either case I would buy a new battery.

If you need the device reload procedure, let me know.

If you reload the device OS, and the problem is not solved, you have a a hardware defect and should

return the device to the manufacturer.

 

This is the correct battery for the 8300 series Blackberry phones:

Thanks

 

Message Edited by Bifocals on 11-08-2008 02:33 PM
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Contributor
Posts: 25
Registered: ‎09-28-2008
My Device: 8800

Re: battery icon with a red line

Have tried with all my curve batteries and nothing, when I try to do a soft reset nothing, when I connect it to my pc and try to reload the OS it does the first step but says cannot reconnect to the device upon reactivation.

Any other way to reload the OS to find out if that is the problem?

keswan
Tech Assistant
Smith International
Two to the body, One to the head
We prefer them alive
But, We'll take them dead
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: battery icon with a red line

Keswan,

Why don't you open a new thread, as the two problems

may not indeed be solved the same way.

 

Also you will get more users to read your thread and more input

therefore faster resolution. I'll meet you there, OK?

Thanks,

Bifocals

 

 

P.S. I think double-tap is more "politically correct" Smiley Happy

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 5
Registered: ‎07-28-2010
My Device: Torch
My Carrier: Bell

Re: battery icon with a red line

Hello,

 

I had the same problem yesterday. After troubleshooting I found that the my memory card had become corrupt causing the device to fail.

 

I removed the memory card and performed a soft software reboot, when the unit turned off I removed the battery and put it back inn.

 

My curve restarted twice on its own and now its working just fine.

 

I ran the same test with the memory card installed and it consistently failed.

 

I hope this helps.

New Member
Posts: 1
Registered: ‎09-06-2010
My Device: 8300

Re: battery icon with a red line

Hi there

 

Can you send me the reset procedure please?

 

I still can't get it to turn on

 

It's a 8300

 

Thanks

 

James