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03-14-2014 05:07 PM - last edited on 03-15-2014 05:47 AM by Steve_T
Please find the attached Pictures of your device and battery.
03-18-2014 11:08 PM
Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
Hopefully, this information will be of use to you.
As for your issue, if you are interested in recommendations, then I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Cheers, and Good Luck!
03-20-2014 12:48 PM
OK...then the next sequence of tests I recommend are thus...
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
03-20-2014 01:01 PM
If I am not calling to any one and using it without SIM with wifi surfing then it runs full day until its battery fully drain without any shutdown.
But if I start using calling facility then it go fully off mode. I changed my SIM card also.
If it is a battery problem then it should be behave same in only wifi surfing as it is behaving with calling facility.
03-20-2014 01:26 PM
03-21-2014 11:25 AM
I HAVE DID WHAT YOU SAID . STILL MY BB GO OFF .
If you indeed did all that I said, then you also spoke to your mobile service provider and/or SIM card provider...what did they tell you?