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eze
Contributor
Posts: 13
Registered: ‎01-28-2009
My Device: Not Specified

battery symbol with blue lightning bolt on white screen

i bought new rim battery for my bb 8320 & all was good for a week and now all that it shows is this white screen w/battery & blue lightning bolt. after much research i found out it meant the battery was completey drained/depleated . i gharged it again and same thing ! nothing !!!!!
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: battery symbol with blue lightning bolt on white screen

what brand is your new battery ? And what color ?

try charging it longer (a whole night for example)



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eze
Contributor
Posts: 13
Registered: ‎01-28-2009
My Device: Not Specified

Re: battery symbol with blue lightning bolt on white screen

its an official blackberry battery and i put several new ones in at the t-mobile store and noyhing.this led me to believe that the o.s. was corrupted. not even rim support from t-mobile knew what this symbol meant.I took the battery out for a day and when i put it back in and plugged usb cable in it fired right up. it has charged for 36 hrs. since and it still shows a drained battery. i tried to wipe it but the A button wont work.(u have to enter the word blackberry to confirm the wipe)  if i unplug from the computer it goes back to the blue lightning bolt/battery. do you agree ? thank you in advance.
eze
Contributor
Posts: 13
Registered: ‎01-28-2009
My Device: Not Specified

Re: battery symbol with blue lightning bolt on white screen

sorry, the color of the battery is blue.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: battery symbol with blue lightning bolt on white screen

Hi,

I would use the attached procedure and program to wipe the device.

Many users here have used it. You will have to log in to the forum to get it.

Thanks,

 

Bifocals


http://blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

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eze
Contributor
Posts: 13
Registered: ‎01-28-2009
My Device: Not Specified

Re: battery symbol with blue lightning bolt on white screen

I will try it & let you know. thanks.

Elite I
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><

Re: battery symbol with blue lightning bolt on white screen

eze - welcSmiley Happyme to the support forums...

 

how is your phone? 

 

 

 


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eze
Contributor
Posts: 13
Registered: ‎01-28-2009
My Device: Not Specified

Re: battery symbol with blue lightning bolt on white screen

it charged all night while being off and the new battery is completely drained and shuts down immeidiatly after turning on. IM STUMPED !!???
Elite I
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><

Re: battery symbol with blue lightning bolt on white screen

Cant you take it back

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eze
Contributor
Posts: 13
Registered: ‎01-28-2009
My Device: Not Specified

Re: battery symbol with blue lightning bolt on white screen

NO. I WISH