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New Contributor
Posts: 2
Registered: ‎01-18-2013
My Device: curve 9300
My Carrier: o2

battery with a red x through it why why why how can i fix

i need help i bought my wife a bb 9300 curve and now it wont turn on when i put it on charge the charge icon comes up as a battery symbol with a red x through it any idea on fix would be gratly appreciated

 

Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: battery with a red x through it why why why how can i fix

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎01-18-2013
My Device: curve 9300
My Carrier: o2

Re: battery with a red x through it why why why how can i fix

yeah it worked a treat thanks for the info i no have another problem i have set up bbm and it has just been saying the same thing since last nite (associating bbm with your blackberry id ) how do i solve this

Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: battery with a red x through it why why why how can i fix


aaron9300 wrote:

yeah it worked a treat thanks for the info


Excellent...you are most welcome.


aaron9300 wrote:

i no have another problem i have set up bbm and it has just been saying the same thing since last nite (associating bbm with your blackberry id ) how do i solve this


Search on that error message in this site...it's been discussed many many many times...I'm sure the answer you need is already posted.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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