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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎08-17-2012
My Device: curve 9360
My Carrier: vodafone
Accepted Solution

bb 9360 software updates

hi all   

having  a problem  updating  from v7  to v7.1   have tried over air downloads & also via  desktop software,  phone refuses to reboot after installation , then if  reboot forced  phone will switch on  but  apps  will not install  phone crashed & reboots itself  states  "apps have been uninstalled"    this has happened on 2 bb9360's   both identical problems  & yet   when downgrading back to v7    have no problems

any comments would be appreciated 

Posts: 409
Registered: ‎06-13-2011
My Device: Z10, Playbook
My Carrier: Econet

Re: bb 9360 software updates

please manually download your version 7.1 then install it to your computer which has Desktop Software on it. After installation delete a file called vendor.xml in the Apploader folder under Research In Motion<Common Files<program Files. after deletion, connect your device and then check for updates if it doesnt pop up automatically. You can then run your update manually from you PC.

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